As we approach the end of 2020, two of the most exciting shopping days are quickly knocking on our doors: Black Friday and Cyber Monday. Customer service needs are going…
Desislava LichevaNovember 18, 2020
So excited to share some completely new features and improvements to help your contact center provide excellent customer experience. Enjoy the Call Recordings, Eavesdrop & Whispering as well as the…
Desislava LichevaJuly 10, 2020
When your contact center faces business disruptions, it’s essential to quickly respond to the situation and adapt your team. Now is the perfect moment to assure your customers that your…
Desislava LichevaApril 17, 2020
Callplan has always had a unique approach to customer service software. We have strived to create our product with the mission to enrich your call centre team with the best…
Desislava LichevaJanuary 9, 2020